My customer service skills at the service of major brands

My services

Retail

Expertise: Product guidance, upselling, inventory checks, complaints resolution.

E-commerce

Expertise: Order management, returns/refunds, product assistance, payment issues, live chat.

My customer service expertise supports major brands across multiple industries, combining problem-solving, empathy, sales skills and operational efficiency. I deliver fast, accurate and high-quality assistance in English and French, ensuring client satisfaction, loyalty and a seamless experience at every touchpoint.

Tech/Saas

Expertise: Troubleshooting, onboarding, subscription management, technical assistance.

Hotel/travel

Expertise: Reservations, itinerary assistance, guest relations, VIP handling.

Education/Firm

Expertise: Student guidance, document support, appointment scheduling, information services.

ABOUT ME !

With over 5 years of international experience, I have supported more than 300 satisfied clients across North America, Europe and Africa. I specialize in delivering high-quality customer service, managing complex requests with speed, professionalism and empathy. Whether working remotely or on-site, I bring strong communication skills, problem-solving abilities and a high level of adaptability.

I excel in multicultural environments, quickly understanding clients’ needs and ensuring smooth, stress-free and positive experiences — from e-commerce support to event coordination, travel assistance and technical troubleshooting. My work is driven by precision, efficiency, customer satisfaction and continuous improvement.

Core Qualities

• Empathetic, patient and client-focused

• Fast learner & solution-oriented

• Excellent communication (FR & EN)

• Highly organized & detail-driven

• Calm under pressure and efficient in crisis situations

Key Competencies

• Customer service & client relations

• Problem solving & escalation management

• Remote support (chat, email, phone)

• CRM management & ticketing systems

• Multicultural communication

• Technical support (SaaS, tools, apps)

• Sales support, returns, orders & payments

Customer reviews

Discover what our clients think about our service

GlobalLearn Academy – Online Education Platform

"Elisabeth managed student and parent support with professionalism and calm efficiency. She solved over 1,200 tickets per month and improved our course-access resolution time by 40%. She is essential to any remote service team."
— Dr. Samuel R., Academic Director

Lumière Jewelry Co. – Luxury E-Commerce

"Working with Elisabeth completely transformed our customer experience. She handled high-value orders with precision, reduced our return rate, and increased client trust. Our customer satisfaction jumped from 4.2 to 4.8/5 thanks to her support."
— Marie D., Operations Manager

★★★★★

★★★★★

TaskFlow Suite – SaaS Project Management Software

"Elisabeth mastered our SaaS tools quickly and handled 50–80 tech support tickets daily with a 95% first-contact resolution rate. She also created user guides that reduced repeat tickets. Exceptional technical and communication skills."
— James L., Product Manager

RoyalPalm Hotels – International Hospitality Group

"Her ability to manage urgent booking issues, late check-ins, and VIP requests is remarkable. We saw a 30% increase in positive reviews and a significant drop in guest complaints. Elisabeth delivers excellence every single time."
— Alicia M., Guest Relations

★★★★★

★★★★★

FitLife Sports Store – Sports & Fitness Retail

"During peak seasons, ticket volume tripled and Elisabeth handled it flawlessly. She reduced sizing-related returns by 20% and improved conversion on live chat by 30%. Her impact was immediate and measurable."
— Daniel P., Customer Success Lead

WhiteRibbon Wedding Boutique – Bridal E-Commerce

"Supporting brides and grooms is demanding, but Elisabeth managed it with empathy and precision. Thanks to her, 98% of urgent wedding orders were delivered on time, and our reviews increased by 40%. A rare talent."
— Sofia K., Creative Director

★★★★★

★★★★★

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