Education/Firm

Missions

Provide high-quality remote support for students, parents, educators, consultants, and clients of professional firms. Ensure smooth communication, fast issue resolution, administrative accuracy, and a positive service experience across all platforms.

Tasks

Education Support

Assist students with registration, course access & password resets
Support parents with payments, reports & school updates
Solve LMS issues (video playback, assignment uploads, grades)
Manage email inquiries, deadlines, certificates & attendance tracking
Guide users on academic policies, schedules and learning tools

Professional Firm Support

Coordinate client appointments and meetings
Prepare documents, contracts, invoices & follow-ups
Respond to client questions about legal, consulting or financial services
Manage ticketing for service requests and compliance questions
Handle onboarding, file submissions, and confidential documents

Results

Managed 50–80 support requests per day
Reduced administrative errors by 30%
Improved course-access resolution time by 40%
Achieved 95% satisfaction rate from students & clients
Increased retention in educational programs by +20%
Handled 1 000+ monthly tickets for firms with consistent accuracy

Tools Used

Education:
Moodle • Canvas • Google Classroom • Zoom • Microsoft Teams
Stripe • PayPal • CRM School Systems • Trello • Notion

Professional Firms:
HubSpot • Salesforce • Monday.com • DocuSign • Slack
Google Workspace • Calendly • Freshdesk • Zendesk

Skills

Customer service excellence (FR/EN)
Academic & administrative support
Document & data management
Ticketing and CRM mastery
Calendar management & scheduling
Problem-solving & conflict resolution
Confidentiality & compliance awareness
Strong communication & empathy
Multitasking & prioritization
Technical troubleshooting (LMS, tools, apps)

Our services

Provide a general summary of the services you provide, highlighting key features and benefits for potential clients.

1. GlobalLearn Academy – Online Learning Platform

Missions: Support students with course access and learning tools.
Tasks: Password resets, assignment upload issues, certificate requests.
Results:

80+ tickets/day handled
95% course-access success after intervention

BrightFuture School – Parent & Student Support

Missions: Assist parents with payments, schedules and school updates.
Tasks: Tuition queries, report cards, attendance corrections.

Results:

Reduced parent complaints by 30%
Improved communication satisfaction to 4.8/5

TeachPro LMS – Learning Management System

Missions: Help educators manage digital classrooms.
Tasks: Course uploads, video playback issues, quiz settings.

Results:

40% fewer LMS errors
Stabilized platform experience for 500+ users

SkillBoost Training Center – Corporate Training

Missions: Assist professionals enrolling in certified programs.
Tasks: Registration, payment support, Zoom link coordination.

Results:

+25% enrollment retention
98% on-time session access

EduBridge Africa – Scholarships & Student Support

Missions: Guide students applying for scholarships.
Tasks: Documentation checks, email guidance, eligibility questions.

Results:

Helped 300+ students submit complete applications
+40% approval rate improvement

LexConsult Legal Firm – Client Administrative Support

Missions: Support clients with legal documents and appointments.
Tasks: Scheduling, file uploads, contract follow-up, invoice support.

Results:

95% appointment accuracy
Reduced document errors by 35%

PrimeAdvisory Consulting – Business Consulting Firm

Missions: Provide support for consulting clients.
Tasks: Meeting coordination, proposal delivery, onboarding.

Results:

Managed 150+ client interactions/month
Increased client satisfaction to 92%

FinAssist Tax Services – Accounting & Tax Firm

Missions: Assist clients filing tax documents remotely.
Tasks: File submissions, payment plans, refund tracking.

Results:

98% accurate submissions
25% faster problem resolution

MentorConnect Coaching – Career Coaching Service

Missions: Support clients enrolling in career coaching packages.
Tasks: Session scheduling, material sharing, follow-ups.

Results:

+30% renewal rate
Managed 300+ coaching sessions/quarter

ProMed Training Institute – Health & Safety Courses

Missions: Assist healthcare workers with certification processes.
Tasks: Exam registration, ID verification, digital material access.

Results:

4.9/5 satisfaction
Reduced failed registrations by 50%